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Landmark Case Study Cover











2005 Landmark Case Study Modified Cover

Landmark Dining, Inc., Case Study Packet 2005

PDF Version- 2005 Landmark Executive Summary
PDF Version- 2005 Landmark Case Study
PDF Version- 2005 Landmark Scorebook
PDF Version- 2005 Landmark Feedback Report

Criteria for Performance Excellence

Additional case studies can be found in the Quality Reference Archive, and additional resources for members of the Board of Examiners can be found in the 2005 Virtual Examiner Handbook.

A Baldrige case study packet is composed of the tools used to train Baldrige Examiners and of the Examiners’ working documents in the evaluation process. As such, it demonstrates the Baldrige Award application and evaluation processes and provides insight into and understanding of the Criteria on which evaluations are based. The case study packet is a useful tool that includes information relating to scoring, Criteria responses, and examination processes, as well as illustrating the format for an application.

In addition to their use by Examiners and applicants, case study materials are used by state and local award programs across the United States and in the internal award programs of many organizations. Countries around the world also have used the documents in the creation of their Baldrige-based award programs. Self-assessment and self-improvement uses of the case study packet are limitless, and outreach efforts of the Baldrige community are strengthened by use of the materials in this packet.

The individual documents contained in the case study packet are described further in the Executive Summary.

The Landmark Dining, Inc., Case Study was written by Jackie Beede (co-team leader), Laura Huston (co-team leader), Bruce R. Beede, Jon F. Gray, Henry W. Grimmick, Barry C. Johnson, Carol A. Knight-Wallace, Geri A. Markley, and Rebecca Winters.

Modified Version of the Case Study (with Criteria Questions)

PDF Version

This document, a modified version of the Landmark Dining, Inc., Case Study, is designed as a training tool to help readers become familiar with the Baldrige Criteria for Performance Excellence. The full texts of Criteria questions are included in boxes preceding the application material that responds to those questions.
 
This document is NOT intended for use as a template for preparing an actual application for the Malcolm Baldrige National Quality Award. With the inclusion of the Criteria questions, this text exceeds the maximum page count allowed per application. Information on application specifications is available in the document entitled Baldrige Award Application Forms.

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BNQP Website comments:
nqp@nist.gov

Date created: 6/03/2005
Last updated: 3/30/2006